UPDATED: 14 Jul 2023

1. THE BUSINESS. This shipping policy is for:

Nebula Orthosys
G-740 Bh. Telephone Tower, G.I.D.C. Metoda (Rajkot) – 360021, Gujarat, India
www.nebulaorthosys.com
8980481081
info@nebulaorthosys.com

Hereinafter known as the “Business,” “we,” or “us.”

2. PROCESSING TIMES. Excluding weekends and holidays, it usually takes no more than 72 hours to process and prepare an order for shipment. During such time, a customer can cancel an order with us without a fee.

3. SHIPPING RATES & DELIVERY. We currently offer the following shipping methods:
International Shipping.
– Priority
– Standard
Domestic Shipping.
-Express (next-day)
-Min 2 days and max 5 days
-Standard
Local Delivery. If a customer’s location is within 5 kilometer of a location of the Business, we may take into consideration local delivery.
Local Pickup. If a customer would like to pick up an order, they may do so at a time and place that is agreeable to us.

It is known that delivery delays can occur, especially during the holiday season. We will attempt to always prepare and send orders as quickly as possible under the circumstances.

4. TAXES & LEVIES. We shall not be held responsible for any international levies, customs fees, import fees, or any other taxes related to an order that is sent or brought outside of the country. The customer agrees to bear sole responsibility for any such taxes imposed on an order.

5. DAMAGES. After an order is shipped, we are no longer liable for any damages that may incur during the shipping process and delivery. If a customer receives an item that is damaged, please contact us as soon as possible to allow us to claim with the shipping company.
If we presume that any damage to an item was done after an order arrived to a customer, we reserve the right to withhold and withdraw any claims made.